Prey still can't find my laptop (even when I'm on it)

  • Affected device Brand new Asus
  • Windows Version 1903

Hi, I’ve been through Prey’s FAQ and this forum, and keep facing the same problem. Location for my laptop is totally wrong, a same old location it’s never been (at least since I got this laptop).
Been through settings on Windows, Chrome, Bitdefender. I just can’t find the solution.