Hello, I have a problem installing Prey, it tells me that there is a previous version that could not be uninstalled. I reviewed several options and I can’t find a record of a previous installation. Attached documents of the error. please help
installation notepad
=== Logging started: 24-08-2022 18:48:01 ===
Action start 18:48:01: INSTALL.
Action start 18:48:01: FindRelatedProducts.
Action ended 18:48:01: FindRelatedProducts. Return value 1.
Action start 18:48:01: SetSetApiKeyWithoutValidation.
Action ended 18:48:01: SetSetApiKeyWithoutValidation. Return value 1.
Action start 18:48:01: SetValidateAndSetApiKey.
Action ended 18:48:01: SetValidateAndSetApiKey. Return value 1.
Action start 18:48:01: AppSearch.
Action ended 18:48:01: AppSearch. Return value 1.
Action start 18:48:01: SetCommandConfigHooksPostInstall.
Action ended 18:48:01: SetCommandConfigHooksPostInstall. Return value 1.
Action start 18:48:01: ValidateProductID.
Action ended 18:48:01: ValidateProductID. Return value 1.
Action start 18:48:01: CostInitialize.
Action ended 18:48:01: CostInitialize. Return value 1.
Action start 18:48:01: FileCost.
Action ended 18:48:01: FileCost. Return value 1.
Action start 18:48:01: CostFinalize.
Action ended 18:48:01: CostFinalize. Return value 1.
Action start 18:48:01: InstallValidate.
Action ended 18:48:02: InstallValidate. Return value 1.
Action start 18:48:02: RemoveExistingProducts.
MSI (s) (DC:E0) [18:48:02:976]: Valor inesperado o no encontrado (nombre: “PackageName”, valor: “”) en la clave “HKLM\Software\Classes\Installer\Products\678ECA07B5EB94C429AB2C08AD5DB499\SourceList”
CustomAction returned actual error code 1610 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (DC:6C) [18:48:02:976]: Product: Prey Anti-Theft – Error 1714. The older version of Prey Anti-Theft cannot be removed. Contact your technical support group. System Error 1610.
Error 1714. The older version of Prey Anti-Theft cannot be removed. Contact your technical support group. System Error 1610.
Action ended 18:48:02: RemoveExistingProducts. Return value 3.
Action ended 18:48:02: INSTALL. Return value 3.
MSI (s) (DC:6C) [18:48:02:980]: Windows Installer instaló el producto. Nombre del producto: Prey Anti-Theft. Versión del producto: 1.10.10. Idioma del producto: 1033. Fabricante: Prey, Inc… Resultado de la instalación: 1603.
=== Logging stopped: 24-08-2022 18:48:02 ===