Shield OFF button not working on Pixel 3

Let us help you. Please tell us about…

  • Affected device (desktop, laptop, tablet, phone): pixel 3 xl
  • Operating system (Windows, MacOS, Android, iOS, Ubuntu, Fedora): Android 9
  • Part of Prey not working (Prey account, mobile app, a specific action or module, reports): Shield OFF button selection is turned on but it is not working

Could you please describe the problem?

I installed the app successfully. Prey Extra security is enabled as device admin app.

When I press the power button, I am able to do normal shutdown or restart instead of the prey prompt.

And finally, please attach a screenshot if available (you can drag and drop images)

This stopped working on the Pixel 2 as well. Good luck, I haven’t gotten a response even after 3 months.