Let us help you. Please tell us about…
- Affected device (desktop, laptop, tablet, phone): pixel 3 xl
- Operating system (Windows, MacOS, Android, iOS, Ubuntu, Fedora): Android 9
- Part of Prey not working (Prey account, mobile app, a specific action or module, reports): Shield OFF button selection is turned on but it is not working
Could you please describe the problem?
I installed the app successfully. Prey Extra security is enabled as device admin app.
When I press the power button, I am able to do normal shutdown or restart instead of the prey prompt.