Let us help you. Please tell us about…
- Affected device (desktop, laptop, tablet, phone): Pixel 2 phone
- Operating system (Windows, MacOS, Android, iOS, Ubuntu, Fedora): Android 9
- Part of Prey not working (Prey account, mobile app, a specific action or module, reports): Shield Off Button (shut off lock)
Could you please describe the problem?
Even with the Shield Off Button setting on and a PIN set, I am able to shut my phone off, while it’s both locked and unlocked, without Prey asking me for my PIN. Also, this is while the “Prey Protected” notification is always in my notification list.