I’ve got trouble with my laptop Prey installation. The Prey folder is there in C:\Windows and looks OK (the “versions” folder contains 1.9.1 and 1.9.2.) My system does NOT show any service called Cron, Execution* or the server-side Javascript one, and node.exe is NOT running. I’ll paste the installer’s logfile below. HELP!
=== Logging started: 1/13/2020 16:02:10 ===
Action start 16:02:10: INSTALL.
Action start 16:02:10: FindRelatedProducts.
Action ended 16:02:10: FindRelatedProducts. Return value 0.
Action start 16:02:10: SetINSTALLDIR.
Action ended 16:02:10: SetINSTALLDIR. Return value 1.
Action start 16:02:10: SetSetApiKeyWithoutValidation.
Action ended 16:02:10: SetSetApiKeyWithoutValidation. Return value 1.
Action start 16:02:10: SetValidateAndSetApiKey.
Action ended 16:02:10: SetValidateAndSetApiKey. Return value 1.
Action start 16:02:10: AppSearch.
Action ended 16:02:10: AppSearch. Return value 1.
Action start 16:02:10: SetCommandConfigHooksPostInstall.
Action ended 16:02:10: SetCommandConfigHooksPostInstall. Return value 1.
Action start 16:02:10: ValidateProductID.
Action ended 16:02:10: ValidateProductID. Return value 1.
Action start 16:02:10: CostInitialize.
Action ended 16:02:10: CostInitialize. Return value 1.
Action start 16:02:10: FileCost.
Action ended 16:02:10: FileCost. Return value 1.
Action start 16:02:10: CostFinalize.
Action ended 16:02:11: CostFinalize. Return value 1.
Action start 16:02:11: InstallValidate.
Action ended 16:02:12: InstallValidate. Return value 1.
Action start 16:02:12: RemoveExistingProducts.
Action ended 16:02:12: RemoveExistingProducts. Return value 0.
Action start 16:02:12: SetPostInstallRollback.
Action ended 16:02:12: SetPostInstallRollback. Return value 1.
Action start 16:02:12: SetValidateAndSetApiKeyRollback.
Action ended 16:02:12: SetValidateAndSetApiKeyRollback. Return value 1.
Action start 16:02:12: InstallInitialize.
Action ended 16:02:12: InstallInitialize. Return value 1.
Action start 16:02:12: Set_CommandConfigHooksPreUninstall.
Action ended 16:02:12: Set_CommandConfigHooksPreUninstall. Return value 1.
Action start 16:02:12: CommandConfigHooksPreUninstall.
Action ended 16:02:12: CommandConfigHooksPreUninstall. Return value 1.
Action start 16:02:12: ProcessComponents.
Action ended 16:02:12: ProcessComponents. Return value 1.
Action start 16:02:12: UnpublishFeatures.
Action ended 16:02:12: UnpublishFeatures. Return value 1.
Action start 16:02:12: RemoveRegistryValues.
Action ended 16:02:12: RemoveRegistryValues. Return value 1.
Action start 16:02:12: RemoveFiles.
Action ended 16:02:12: RemoveFiles. Return value 0.
Action start 16:02:12: InstallFiles.
Action ended 16:02:14: InstallFiles. Return value 1.
Action start 16:02:14: WriteRegistryValues.
Action ended 16:02:14: WriteRegistryValues. Return value 1.
Action start 16:02:14: RegisterUser.
Action ended 16:02:14: RegisterUser. Return value 0.
Action start 16:02:14: RegisterProduct.
Action ended 16:02:14: RegisterProduct. Return value 1.
Action start 16:02:14: PublishFeatures.
Action ended 16:02:14: PublishFeatures. Return value 1.
Action start 16:02:14: PublishProduct.
Action ended 16:02:14: PublishProduct. Return value 1.
Action start 16:02:14: PostInstallRollback.
Action ended 16:02:14: PostInstallRollback. Return value 1.
Action start 16:02:14: ValidateAndSetApiKeyRollback.
Action ended 16:02:14: ValidateAndSetApiKeyRollback. Return value 1.
Action start 16:02:14: InstallFinalize.
CAQuietExec: Removing firewall rule for C:\Windows\Prey\versions\1.9.2\bin\node.exe
CAQuietExec: Removing firewall rule for C:\Windows\Prey\versions\1.9.1\bin\node.exe
CAQuietExec: Voila! All good.
MSI (s) (18:24) [16:02:17:356]: Product: Prey Anti-Theft – Error 1316. The specified account already exists.
Error 1316. The specified account already exists.
Action ended 16:02:17: InstallFinalize. Return value 3.
Action ended 16:02:18: INSTALL. Return value 3.
MSI (s) (18:24) [16:02:18:424]: Product: Prey Anti-Theft – Removal failed.
MSI (s) (18:24) [16:02:18:425]: Windows Installer removed the product. Product Name: Prey Anti-Theft. Product Version: 1.7.3. Product Language: 1033. Manufacturer: Prey, Inc… Removal success or error status: 1603.
=== Logging stopped: 1/13/2020 16:02:18 ===