Troubleshooting Prey on macOS Mojave

Help macOS
#28

PS My activity log for my laptop:

December 28, 2018 - 12:58 Data requested location
December 28, 2018 - 11:10 Data requested location
December 27, 2018 - 19:44 Data requested location
December 27, 2018 - 19:42 Data requested location
December 27, 2018 - 19:38 Data requested location
December 27, 2018 - 19:36 Data requested location
December 27, 2018 - 00:30 Data requested location
December 26, 2018 - 19:47 Data requested location
December 26, 2018 - 19:20 Data requested location
December 26, 2018 - 18:45 Data requested location
December 26, 2018 - 18:43 Data requested location
December 24, 2018 - 23:27 Device not seen
December 23, 2018 - 01:34 Stopped_charging
December 22, 2018 - 23:28 Stopped_charging
December 22, 2018 - 22:03 Started charging
December 22, 2018 - 21:14 Stopped_charging
December 22, 2018 - 18:13 Started charging

#30

Hi Tom,

Sorry for the delay, I took a week off… I need to see your /var/log/prey.log file to check what’s wrong, could you attach it here?

Regards,
Javo

#31

@javo Can you please let me know how I access this file?

#32

you can open your Terminal and run this command:
cat /var/log/prey.log > ~/Desktop/prey.log

After that a prey.log file should appear on your Desktop

#33

Thanks. This is what the log file says:

warn Mon, 07 Jan 2019 21:29:09 GMT [control-panel] Not configured. Waiting for user input...
 info Mon, 07 Jan 2019 21:29:19 GMT [control-panel] Reloading config...
 info Mon, 07 Jan 2019 21:29:29 GMT [control-panel] Reloading config...
 info Mon, 07 Jan 2019 21:29:39 GMT [control-panel] Reloading config...
 info Mon, 07 Jan 2019 21:29:50 GMT [control-panel] Reloading config...
 info Mon, 07 Jan 2019 21:30:00 GMT [control-panel] Reloading config...
 info Mon, 07 Jan 2019 21:30:10 GMT [control-panel] Reloading config...
 info Mon, 07 Jan 2019 21:30:20 GMT [control-panel] Reloading config...
 info Mon, 07 Jan 2019 21:30:30 GMT [control-panel] Reloading config...
 info Mon, 07 Jan 2019 21:30:40 GMT [control-panel] Reloading config...
 info Mon, 07 Jan 2019 21:30:50 GMT [control-panel] Reloading config...
 info Mon, 07 Jan 2019 21:31:00 GMT [control-panel] Reloading config...
 info Mon, 07 Jan 2019 21:31:10 GMT [control-panel] Reloading config...
 info Mon, 07 Jan 2019 21:31:20 GMT [control-panel] Reloading config...
 info Mon, 07 Jan 2019 21:31:30 GMT [control-panel] Reloading config...
 info Mon, 07 Jan 2019 21:31:40 GMT [control-panel] Reloading config...
 info Mon, 07 Jan 2019 21:31:50 GMT [control-panel] Reloading config...
 info Mon, 07 Jan 2019 21:32:00 GMT [control-panel] Reloading config...
 info Mon, 07 Jan 2019 21:32:11 GMT [control-panel] Reloading config...
 info Mon, 07 Jan 2019 21:32:21 GMT [control-panel] Reloading config...
 info Mon, 07 Jan 2019 21:32:31 GMT [control-panel] Reloading config...
 info Mon, 07 Jan 2019 21:32:41 GMT [control-panel] Reloading config...
#34

Hi Tom,

Your device is not configured, you need to run one of these 2 commands:

sudo /usr/local/lib/prey/current/bin/prey config panel -f
or
sudo /usr/local/lib/prey/current/bin/prey config gui

And use your credentials

#35

I tried the first command and after the browser window opened and I clicked on my account, I was taken to a screen that said “Connecting with Prey servers” and it has just remained on that screen with nothing else happening.

Then I tried the second command. A new window opened asking for my Prey log-in details, which I gave. I then got an error that said “Error! Account is valid, but no available slots are left.”

My device is still showing up as missing.

#36

You can try deleting the device from the control panel and then try again with the commands, the device should be re-added.

#37

I did that and re-added the device and it has now been “seen” by Prey just a minute ago but it can’t find my location.

#38

ok, delete the prey.log file from your Desktop and run this again:
cat /var/log/prey.log > ~/Desktop/prey.log

then paste the file here the same way you did before

#39

This is what the log file says:

PREY 1.8.2 spreads its wings!
Current time: Tue Jan 08 2019 15:26:15 GMT-0500 (EST)
Running with PID 64998 as prey over Node.js v4.5.0 on a x64 mac system (10.14.2)

 warn Tue, 08 Jan 2019 20:26:16 GMT [control-panel] Not configured. Waiting for user input...
 info Tue, 08 Jan 2019 20:26:27 GMT [control-panel] Reloading config...
 info Tue, 08 Jan 2019 20:26:37 GMT [control-panel] Reloading config...
 info Tue, 08 Jan 2019 20:26:47 GMT [control-panel] Reloading config...
 info Tue, 08 Jan 2019 20:26:57 GMT [control-panel] Reloading config...
 info Tue, 08 Jan 2019 20:27:07 GMT [control-panel] Reloading config...
 info Tue, 08 Jan 2019 20:27:17 GMT [control-panel] Reloading config...
 info Tue, 08 Jan 2019 20:27:27 GMT [control-panel] Reloading config...
 info Tue, 08 Jan 2019 20:27:37 GMT [control-panel] Reloading config...
 info Tue, 08 Jan 2019 20:27:47 GMT [control-panel] Reloading config...
 info Tue, 08 Jan 2019 20:27:57 GMT [control-panel] Reloading config...
 info Tue, 08 Jan 2019 20:28:07 GMT [control-panel] Reloading config...
 info Tue, 08 Jan 2019 20:28:17 GMT [control-panel] Reloading config...
 info Tue, 08 Jan 2019 20:28:27 GMT [control-panel] Reloading config...
 info Tue, 08 Jan 2019 20:28:37 GMT [control-panel] Reloading config...
 info Tue, 08 Jan 2019 20:28:48 GMT [control-panel] Reloading config...
 info Tue, 08 Jan 2019 20:28:58 GMT [control-panel] Reloading config...
 info Tue, 08 Jan 2019 20:29:08 GMT [control-panel] Reloading config...
 info Tue, 08 Jan 2019 20:29:18 GMT [control-panel] Reloading config...
 info Tue, 08 Jan 2019 20:29:28 GMT [control-panel] Reloading config...
 info Tue, 08 Jan 2019 20:29:38 GMT [control-panel] Reloading config...
 info Tue, 08 Jan 2019 20:29:48 GMT [control-panel] Reloading config...
 info Tue, 08 Jan 2019 20:29:58 GMT [control-panel] Reloading config...
 info Tue, 08 Jan 2019 20:30:08 GMT [control-panel] Reloading config...
 info Tue, 08 Jan 2019 20:30:18 GMT [control-panel] Reloading config...
 info Tue, 08 Jan 2019 20:30:28 GMT [control-panel] Reloading config...
 info Tue, 08 Jan 2019 20:30:38 GMT [control-panel] Reloading config...
 info Tue, 08 Jan 2019 20:30:48 GMT [control-panel] Reloading config...
 info Tue, 08 Jan 2019 20:30:58 GMT [control-panel] Reloading config...
 info Tue, 08 Jan 2019 20:31:09 GMT [control-panel] Reloading config...
 info Tue, 08 Jan 2019 20:31:19 GMT [control-panel] Reloading config...
 info Tue, 08 Jan 2019 20:31:29 GMT [control-panel] Reloading config...

critical Tue, 08 Jan 2019 20:31:29 GMT UNCAUGHT EXCEPTION: Not configured. Stopping.
info Tue, 08 Jan 2019 20:31:31 GMT Gracefully shutting down. Will self-destruct in 5 secs.
info Tue, 08 Jan 2019 20:31:31 GMT [hooks] Unregistering hooks.
info Tue, 08 Jan 2019 20:31:36 GMT Time’s up, shutdown forced. Have a jolly good day sir.

#40

PS I just tried it again and got this:

PREY 1.8.2 spreads its wings!
Current time: Tue Jan 08 2019 15:38:48 GMT-0500 (EST)
Running with PID 65106 as prey over Node.js v4.5.0 on a x64 mac system (10.14.2)

 warn Tue, 08 Jan 2019 20:38:49 GMT [control-panel] Not configured. Waiting for user input...
 info Tue, 08 Jan 2019 20:38:59 GMT [control-panel] Reloading config...
 info Tue, 08 Jan 2019 20:39:09 GMT [control-panel] Reloading config...
 info Tue, 08 Jan 2019 20:39:19 GMT [control-panel] Reloading config...
#41

Is that the complete file? Because is still saying that your device is not configured.

You can also send it to me through javo@preyhq.com

#42

I deleted the device from Prey and reinstalled Prey again. This time it is working. I have no idea what happened and am relieved that this has finally been resolved. Thanks for your help.

#43

Glad that it finally worked, let me know if you have any other question.

Javo

#44

Hello!

I ran the suggested command and received an 80.

#45

Terminal returned “80” — below are the prey.log contents.

I have deleted my MacBook in the Prey Panel, uninstalled through Terminal, then reinstalled. It says “device seen less than a minute ago” but then “location unknown”. Thanks in advance!

PREY 1.8.2 spreads its wings!
Current time: Tue Jan 29 2019 10:42:57 GMT-0500 (EST)
Running with PID 25709 as prey over Node.js v4.5.0 on a x64 mac system (10.14.2)

 warn Tue, 29 Jan 2019 15:42:57 GMT [control-panel] Not configured. Waiting for user input...
 info Tue, 29 Jan 2019 15:43:07 GMT [control-panel] Reloading config...
 info Tue, 29 Jan 2019 15:43:07 GMT Plugin loaded: control-panel
 info Tue, 29 Jan 2019 15:43:07 GMT 1 plugins loaded with 0 errors.
 info Tue, 29 Jan 2019 15:43:07 GMT Initialized.
 info Tue, 29 Jan 2019 15:43:07 GMT [triggers] Watching: connection, control-zones, hostname, location, network, power
 info Tue, 29 Jan 2019 15:43:07 GMT [actions] Starting trigger: connection
 info Tue, 29 Jan 2019 15:43:07 GMT [actions] Running: connection
 info Tue, 29 Jan 2019 15:43:07 GMT [actions] Starting trigger: control-zones
 info Tue, 29 Jan 2019 15:43:07 GMT [actions] Running: control-zones
 info Tue, 29 Jan 2019 15:43:07 GMT [actions] Starting trigger: hostname
 info Tue, 29 Jan 2019 15:43:07 GMT [actions] Starting trigger: location
 info Tue, 29 Jan 2019 15:43:07 GMT [actions] Running: location
 info Tue, 29 Jan 2019 15:43:07 GMT [actions] Starting trigger: network
 info Tue, 29 Jan 2019 15:43:07 GMT [actions] Starting trigger: power
 warn Tue, 29 Jan 2019 15:43:07 GMT [control-panel] Unable to sync settings.
error Tue, 29 Jan 2019 15:43:07 GMT [network] Connection error: Error: connect EHOSTDOWN 107.178.244.155:443 - Local (0.0.0.0:0)
 info Tue, 29 Jan 2019 15:43:07 GMT [actions] Running: hostname
 info Tue, 29 Jan 2019 15:43:07 GMT [actions] Running: network
 info Tue, 29 Jan 2019 15:43:07 GMT [actions] Running: power
#46

Hi @William

Does the other actions works? Like the alarm, alert, etc

Regards,
Javo

#47

Nope — when I initiate from my iPad, message and lock just flash and say “pending” and that they’ll take place when Prey connects.

#48

Thanks for the prompt reply, by the way!