I checked Prey downloads and found that a newer version is available than what is installed on my laptop (even though Prey is set to update automatically!). I installed the new version (1.8.1) on the desktop and laptop. I checked the Prey control panel and found the desktop is located accurately and within the last few minutes.
the laptop location hasn't been updated for "14hrs" (or "24 hrs" depending on which part of screen I look at), about the time I updated it. when I ask to 'update location' is gives error message "unable to reach device".
I have tried reinstalling the update on laptop and rebooting.
What is wrong?