Let us help you. Please tell us about…
- Affected device (desktop, laptop, tablet, phone): Desktop
- Operating system (Windows, MacOS, Android, iOS, Ubuntu, Fedora): Windows 10 Pro 1803
- Part of Prey not working (Prey account, mobile app, a specific action or module, reports): Upgrade
Could you please describe the problem?
Received an email that Prey auto-update failed. Manually upgraded from 1.8.1 to 1.8.2. During the upgrade, it said it was completely uninstalling the old version. After the upgrade (and a reboot, although not requested), the dashboard reports that the the machine is still running 1.8.1. The installation folder contains both the old and new versions. Tried another machine, with the same results.
A third machine must have auto-upgraded successfully because it shows 1.8.2.
And finally, please attach a screenshot if available (you can drag and drop images)