Wrong location under Windows 10 running Prey 1.8.2

Help Windows
#1

Hello,

I install Prey on a new laptop and like previous one, they are both located 16 kms far away from my current location shown in Google Maps (and correct).
I try to disable Location Services under WIndows10 settings as mentionned in Help Section but Google Maps become a bit less precise but Prey still show my laptop in a other city always same address 16 kms far away.

Is there any specific option to allow to let Prey have a correct location or rights to access this location ?
Is this wrong location due to free version or paid version will have this same behaviour ?

Thank you for your feedback.
Regards.

#2

Hi there. Is the computer connected to an Ethernet cable or something similar?

#3

No integrated wifi on a Lenovo Yogabook laptop previous same Macbook running bootcamp (same location for both 16 kms far away from real location).
I will make some tests tomorrow ; i’m travelling for two days so I will check the different locations and see with wifi if location and accuracy change.

#4

Alright. Please keep us posted.

#5

Another location wifi connection in railway station : Prey 900m from Google maps location (which was correct).

#6

Could you please paste here the contents of your C:\Windows\Prey\prey.log file?

#7

Here is the last two days :slight_smile:
████████████████ ████████████████ ████████████████ ██ ██
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████████████████ ██ ████████████████ ████████████████
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PREY 1.8.2 spreads its wings!
Current time: Wed Feb 20 2019 16:51:44 GMT+0100 (Paris, Madrid)
Running with PID 6740 as YOGABOOKC930_ over Node.js v4.5.0 on a x64 windows system (10.0.17134)

 info Wed, 20 Feb 2019 15:51:44 GMT Plugin loaded: control-panel
 info Wed, 20 Feb 2019 15:51:44 GMT 1 plugins loaded with 0 errors.
 info Wed, 20 Feb 2019 15:51:44 GMT Initialized.
 info Wed, 20 Feb 2019 15:51:44 GMT [triggers] Watching: connection, control-zones, hostname, location, network, power
 info Wed, 20 Feb 2019 15:51:44 GMT [actions] Starting trigger: connection
 info Wed, 20 Feb 2019 15:51:44 GMT [actions] Running: connection
 info Wed, 20 Feb 2019 15:51:44 GMT [actions] Starting trigger: control-zones
 info Wed, 20 Feb 2019 15:51:44 GMT [actions] Running: control-zones
 info Wed, 20 Feb 2019 15:51:44 GMT [actions] Starting trigger: hostname
 info Wed, 20 Feb 2019 15:51:44 GMT [actions] Starting trigger: location
 info Wed, 20 Feb 2019 15:51:44 GMT [actions] Running: location
 info Wed, 20 Feb 2019 15:51:44 GMT [actions] Starting trigger: network
 info Wed, 20 Feb 2019 15:51:44 GMT [actions] Starting trigger: power
 warn Wed, 20 Feb 2019 15:51:44 GMT [control-panel] Unable to sync settings.
error Wed, 20 Feb 2019 15:51:44 GMT [network] Connection error: Error: getaddrinfo ENOENT solid.preyproject.com:443
 info Wed, 20 Feb 2019 15:51:45 GMT [actions] Running: hostname
 info Wed, 20 Feb 2019 15:51:45 GMT [actions] Running: network
 info Wed, 20 Feb 2019 15:51:45 GMT [actions] Running: power
error Wed, 20 Feb 2019 15:52:02 GMT [network] Connection error: Error: socket hang up
error Wed, 20 Feb 2019 15:53:49 GMT [network] Connection error: Error: socket hang up
 info Wed, 20 Feb 2019 15:54:51 GMT [reports] Gathering status report.
error Wed, 20 Feb 2019 15:54:57 GMT [reports] Unable to get active_access_point: No access points found.
 info Wed, 20 Feb 2019 15:54:57 GMT [reports] Report gathered: status
 info Wed, 20 Feb 2019 15:54:57 GMT [control-panel] Posting event
 info Wed, 20 Feb 2019 15:54:57 GMT [control-panel] Got error: Network seems to be down. Check your connection and try again.
error Wed, 20 Feb 2019 15:56:38 GMT [network] Connection error: Error: socket hang up
error Wed, 20 Feb 2019 16:12:07 GMT [network] Connection error: Error: getaddrinfo ENOENT solid.preyproject.com:443
error Wed, 20 Feb 2019 16:28:04 GMT [network] Connection error: Error: getaddrinfo ENOENT solid.preyproject.com:443
error Wed, 20 Feb 2019 16:52:11 GMT [network] Connection error: Error: getaddrinfo ENOTFOUND solid.preyproject.com solid.preyproject.com:443
error Wed, 20 Feb 2019 17:04:12 GMT [network] Connection error: Error: socket hang up
error Wed, 20 Feb 2019 17:08:12 GMT [network] Connection error: Error: getaddrinfo ENOTFOUND solid.preyproject.com solid.preyproject.com:443
error Wed, 20 Feb 2019 17:13:12 GMT [network] Connection error: Error: getaddrinfo ENOTFOUND solid.preyproject.com solid.preyproject.com:443
error Wed, 20 Feb 2019 17:19:42 GMT [network] Connection error: Error: getaddrinfo ENOENT solid.preyproject.com:443
error Wed, 20 Feb 2019 17:48:09 GMT [network] Connection error: Error: socket hang up
error Wed, 20 Feb 2019 17:50:43 GMT [network] Connection error: Error: getaddrinfo ENOENT solid.preyproject.com:443
error Wed, 20 Feb 2019 17:50:45 GMT [network] Connection error: Error: getaddrinfo ENOENT solid.preyproject.com:443
 info Wed, 20 Feb 2019 20:12:45 GMT [reports] Gathering status report.
error Wed, 20 Feb 2019 20:12:51 GMT [reports] Unable to get active_access_point: No access points found.
 info Wed, 20 Feb 2019 20:12:51 GMT [reports] Report gathered: status
 info Wed, 20 Feb 2019 20:12:51 GMT [control-panel] Posting event
 info Wed, 20 Feb 2019 20:12:51 GMT [control-panel] Got 200 response: 
 info Thu, 21 Feb 2019 08:46:03 GMT [reports] Gathering status report.
error Thu, 21 Feb 2019 08:46:06 GMT [reports] Unable to get active_access_point: No access points found.
 info Thu, 21 Feb 2019 08:46:06 GMT [reports] Report gathered: status
 info Thu, 21 Feb 2019 08:46:06 GMT [control-panel] Posting event
 info Thu, 21 Feb 2019 08:46:06 GMT [control-panel] Got 200 response: 
error Thu, 21 Feb 2019 08:49:34 GMT [network] Connection error: Error: getaddrinfo ENOTFOUND solid.preyproject.com solid.preyproject.com:443
error Thu, 21 Feb 2019 08:51:56 GMT [network] Connection error: Error: connect ENETUNREACH 107.178.244.155:443
 info Thu, 21 Feb 2019 09:00:26 GMT [providers] battery_status already in progress.
 info Thu, 21 Feb 2019 09:01:47 GMT [reports] Gathering status report.
error Thu, 21 Feb 2019 09:01:52 GMT [reports] Unable to get active_access_point: No access points found.
 info Thu, 21 Feb 2019 09:01:52 GMT [reports] Report gathered: status
 info Thu, 21 Feb 2019 09:01:52 GMT [control-panel] Posting event
 info Thu, 21 Feb 2019 09:01:52 GMT [control-panel] Got 200 response: 
 info Thu, 21 Feb 2019 15:24:22 GMT [long-polling] Got 1 commands.
 info Thu, 21 Feb 2019 15:24:28 GMT [reports] Gathering status report.
error Thu, 21 Feb 2019 15:24:32 GMT [reports] Unable to get active_access_point: No access points found.
 info Thu, 21 Feb 2019 15:24:32 GMT [reports] Report gathered: status
 info Thu, 21 Feb 2019 15:24:32 GMT [control-panel] Posting data
 info Thu, 21 Feb 2019 15:24:32 GMT [control-panel] Got 200 response: OK

And strange behaviour, the location still indicate position at the office whereas I’m 70 kms far away (perhaps link to the fact that I"m connected to a CISCO Meraki Wifi access point) but Google Maps still my correct position.

Thank you for your help.
Regards

#8

Thank you for the log! The key part is this one:

error Thu, 21 Feb 2019 15:24:32 GMT [reports] Unable to get active_access_point: No access points found.

Prey can’t access the Wi-Fi information from your computer. That’s why you don’t get the correct location. When that happens, Prey defaults to geoIP, which is a reference to the city or maybe neighborhood, if you’re lucky.

Could it be that you run some antivirus or firewall that could be preventing Prey from getting that data?

#9

I am having this same issue…totally wrong state coming up in the location. My Google Maps showed the wrong one, too (I checked after reading a help file), but Prey is still wrong. I’ve gone through all the help topics and am not sure what to do. Thank you!

#10

Hi,

I’m having the same location issue. The location shown in the map is about from 16km to 20km away.
My laptop is an Asus with GPS services activated that works perfectly with Google Maps.
I’m not able to get the right location, I have Avast antivirus and Windows 10 standard Firewall.
Prey version 1.9.20.

What else can be done to get an accurate location or something like Google Maps (about 10 to 20 meters from right location).

Please advice