Yikes, can't proceed with the update

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#1

Let us help you. Please tell us about…

  • PC laptop
  • Windows 10
  • (Re-Installation problem)

Could you please describe the problem?

I forgot that I had Prey installed on my PC laptop, so I downloaded a new free version (prey-windows-1.7.5-x86.exe) and tried to install it. I got the message:

Prey seems to be already installed. To continue, we first need to remove the existing version. Shall we proceed?

I clicked Yes and then got this message:

So I deleted everything in that folder – all 25,000+ items (!) and tried again. Same messages.

Any suggestions on how to fix this?

#2

Hi! Please check your DM :slight_smile:

#3

I have the same problem. How did you fix it?

#4

What’s a DM? Adding more characters to reach the 20 character minimum (jeez).

#5

Hi! Direct Messages :slight_smile: upper right corner!

#6

Thank you for the explanation. I checked my DMs :slight_smile: and found messages I had read before, advising me to install a new version. I tried that when I first read the message and got the same response. I’ll try it again just for kicks.

#7

It installed! Maybe the secret is to wait a month or so? I also note that it’s a newer version (1.8.1) than the one I tried to install earlier.

#8

Hi! I encouraged you to install the new version becouse we made some fixes to improve the App and our service, I’m glad to read that you solved this problem, please let me know if I can help you with anything else :slight_smile:

#9

What was the solution for this?