Certificate push to iOS 14.2 devices not working

I’ve updated the certificate and done everything listed here:


I select “Allow” in the dialog that says “This website is trying to download a configuration profile. Do you want to allow this?”

But then I get a dialog saying “Profile Downloaded – Review the profile in Settings app if you want to install it”.

And that’s it—nothing happen, and opening the Settings app doesn’t reveal any options.

I’m pretty sure that the Settings app is supposed to automatically open to allow one to confirm the profile, but that’s not happening – see screenshots.

Anyone have any suggestions? Is this a bug or am I doing something wrong?

Thanks in advance!
NO - 2

Hi William!

It seems to me that what you need to do is review the certificate in your iOS device. iOS does not automatically open or install any certificate, so you have to do that manually.

You can do so in the Settings app > General. Once there, scroll down until you find the “Profile” option and tap on it.

Once there, tap on the certificate as per the screenshot below:

And on the next screen tap “Install”.

You should be prompted to enter your iOS passcode and trust the certificate. With that your device should be fully protected and you should be able to execute all actions available from your Panel.

I hope this helped!