Topic Replies Views Activity
Troubleshooting Prey on macOS Mojave
macOS
53 6655 July 5, 2019
Unable to access account - Requires 6 Digit Security code that we no longer have access to
Help
48 6372 October 7, 2019
Win10 Laptop can't connect with Prey Servers
Windows
installation
16 3184 August 13, 2023
Mac Location incorrect in Prey, but accurate in Google Maps, and iCloud
Help
33 5464 April 28, 2024
Cannot uninstall prey
30 5709 December 18, 2018
6-Digit Security Code
Help
13 7816 March 7, 2020
I can't install prey on my machine
Help
33 4391 March 20, 2020
Make it work with Ubuntu 20.04
Linux
shield_button
19 3246 July 27, 2021
RESOLVED - Adding my phone
iOS
23 4984 July 31, 2019
Couldn't connect to the web control panel? Can't log in on my android device
Help
17 4545 January 8, 2022
Mint/Ubuntu easy installer for you all!
Help
9 3451 April 28, 2020
I've already installed Prey on my device. Why isn't it showing on my account?
Help
12 2934 September 6, 2019
Unable to Log In to Account - Requires Six Digit Code that we do not have
Help
18 3610 June 28, 2022
Keep your 2FA recovery code, because Prey will not help you if you don't!
Help
16 3751 January 24, 2020
Can't Install Prey - W10 x64 v1803 [Resolved]
Windows
11 4181 January 16, 2019
Never set up security code - can't access admin panel
Help
16 3256 December 11, 2019
RESOLVED - Invalid six-digit Security Code
Help
16 3124 May 28, 2020
"node" process consumes 95 to 105% CPU when latest Prey is installed on Big Sur 11.0.1
macOS
10 2104 October 24, 2021
RESOLVED - Cannot install Prey on windows 10 computer
Windows
9 3800 July 31, 2019
Shield off-button not working correctly?
Android
shield_button
14 2826 March 11, 2019
"No slots available"
Help
13 2927 May 18, 2023
Unable to install Remote Management Profile – macOS Big Sur 11.0.1
macOS
10 3213 December 11, 2022
Can't Login on iPhone
iOS
10 1719 May 8, 2023
Can't create a new account
Help
9 1751 December 13, 2019
iOS profile installation (APNS)
iOS
9 3085 September 21, 2021
RESOLVED - Update 1.8.2 Not Downloading
Help
16 2278 January 11, 2019
New Phone - Lost Authenticator - Recovery code not working
Help
13 2376 February 26, 2019
Can't login to Prey
Help
9 2716 January 31, 2024
Wrong location under Windows 10 running Prey 1.8.2
Windows
9 2502 March 30, 2022
Does Prey just work if connected online?
9 2398 January 10, 2019
RESOLVED - Update to Version 1.8.3
Help
10 2078 July 31, 2019
Prey identified as threat
Help
15 1633 December 26, 2018
Pery can't configure itself and add my machine on winodws 10
Windows
16 1561 December 3, 2020
Lost Security Code, New Phone
Help
11 1841 November 11, 2019
Admin console not loading
13 1659 November 30, 2018
After version 1.9.5 came out, screenshots and camera photos not coming up in the intervals as set
Windows
12 1593 December 7, 2020
Prey Unable to Locate Device
Help
9 1711 November 26, 2018
I update to the new version and doesn´t works my password to unlock the screen
Android
12 1090 November 11, 2020
Please add Pop_OS! 20.04.0 64 bit LTS
Linux
9 1139 September 3, 2020
Custom Wipe Files Deletion
Windows
19 780 March 8, 2022
[Android 7 & 8] Lock Screen Issues - Statement and Q&A
Android

We have received multiple notifications in the past weeks about an error that is occurring in the Android version of Prey’s application. In the past two weeks, we have been working on multiple efforts and updates to reso…

1 6617 November 5, 2020
RESOLVED - Phone can be turned off from Lock screen
Android
shield_button
5 8036 August 28, 2019
Troubleshooting Prey after macOS High Sierra update
macOS
8 3458 June 8, 2019
Operation Gringo Revenge: Tracking My Stolen Laptop In Panama
Recovery Stories
1 2249 June 6, 2017
Prey for Laptops 1.6.8 just released!
News
1 2099 May 10, 2017
Frequently Asked Support Questions
Help
6 4436 May 15, 2022
Prey in MacOS Mojave
macOS
7 3642 August 28, 2019
Windows 7 node.exe crashing error code 10 continuously
Windows
8 3405 April 24, 2019
How to install Linux client?
Linux
6 3695 October 9, 2018
Sms commands in prey?
Help
1 1214 May 12, 2019