Topic Replies Views Activity
Troubleshooting Prey on macOS Mojave
macOS
53 6652 July 5, 2019
Unable to access account - Requires 6 Digit Security code that we no longer have access to
Help
48 6365 October 7, 2019
Win10 Laptop can't connect with Prey Servers
Windows
installation
16 3179 August 13, 2023
Mac Location incorrect in Prey, but accurate in Google Maps, and iCloud
Help
32 5457 February 1, 2024
Cannot uninstall prey
30 5691 December 18, 2018
6-Digit Security Code
Help
13 7809 March 7, 2020
I can't install prey on my machine
Help
33 4388 March 20, 2020
Make it work with Ubuntu 20.04
Linux
shield_button
19 3220 July 27, 2021
RESOLVED - Adding my phone
iOS
23 4958 July 31, 2019
Couldn't connect to the web control panel? Can't log in on my android device
Help
17 4544 January 8, 2022
Mint/Ubuntu easy installer for you all!
Help
9 3442 April 28, 2020
I've already installed Prey on my device. Why isn't it showing on my account?
Help
12 2930 September 6, 2019
Unable to Log In to Account - Requires Six Digit Code that we do not have
Help
18 3606 June 28, 2022
Keep your 2FA recovery code, because Prey will not help you if you don't!
Help
16 3748 January 24, 2020
Can't Install Prey - W10 x64 v1803 [Resolved]
Windows
11 4178 January 16, 2019
Never set up security code - can't access admin panel
Help
16 3250 December 11, 2019
RESOLVED - Invalid six-digit Security Code
Help
16 3121 May 28, 2020
"node" process consumes 95 to 105% CPU when latest Prey is installed on Big Sur 11.0.1
macOS
10 2098 October 24, 2021
RESOLVED - Cannot install Prey on windows 10 computer
Windows
9 3795 July 31, 2019
Shield off-button not working correctly?
Android
shield_button
14 2811 March 11, 2019
"No slots available"
Help
13 2920 May 18, 2023
Unable to install Remote Management Profile – macOS Big Sur 11.0.1
macOS
10 3204 December 11, 2022
Can't Login on iPhone
iOS
10 1706 May 8, 2023
Can't create a new account
Help
9 1748 December 13, 2019
iOS profile installation (APNS)
iOS
9 3071 September 21, 2021
RESOLVED - Update 1.8.2 Not Downloading
Help
16 2275 January 11, 2019
New Phone - Lost Authenticator - Recovery code not working
Help
13 2375 February 26, 2019
Can't login to Prey
Help
9 2713 January 31, 2024
Wrong location under Windows 10 running Prey 1.8.2
Windows
9 2500 March 30, 2022
Does Prey just work if connected online?
9 2395 January 10, 2019
RESOLVED - Update to Version 1.8.3
Help
10 2074 July 31, 2019
Prey identified as threat
Help
15 1632 December 26, 2018
Pery can't configure itself and add my machine on winodws 10
Windows
16 1559 December 3, 2020
Lost Security Code, New Phone
Help
11 1839 November 11, 2019
Admin console not loading
13 1657 November 30, 2018
After version 1.9.5 came out, screenshots and camera photos not coming up in the intervals as set
Windows
12 1590 December 7, 2020
Prey Unable to Locate Device
Help
9 1710 November 26, 2018
I update to the new version and doesn´t works my password to unlock the screen
Android
12 1088 November 11, 2020
Please add Pop_OS! 20.04.0 64 bit LTS
Linux
9 1130 September 3, 2020
Custom Wipe Files Deletion
Windows
19 779 March 8, 2022
[Android 7 & 8] Lock Screen Issues - Statement and Q&A
Android

We have received multiple notifications in the past weeks about an error that is occurring in the Android version of Prey’s application. In the past two weeks, we have been working on multiple efforts and updates to reso…

1 6616 November 5, 2020
RESOLVED - Phone can be turned off from Lock screen
Android
shield_button
5 8030 August 28, 2019
Troubleshooting Prey after macOS High Sierra update
macOS
8 3457 June 8, 2019
Operation Gringo Revenge: Tracking My Stolen Laptop In Panama
Recovery Stories
1 2247 June 6, 2017
Prey for Laptops 1.6.8 just released!
News
1 2098 May 10, 2017
Frequently Asked Support Questions
Help
6 4433 May 15, 2022
Prey in MacOS Mojave
macOS
7 3638 August 28, 2019
Windows 7 node.exe crashing error code 10 continuously
Windows
8 3401 April 24, 2019
How to install Linux client?
Linux
6 3687 October 9, 2018
Sms commands in prey?
Help
1 1213 May 12, 2019